Customer Service Specialist (Direct Hire)

Appleton, WI 54914

Employment Type: Direct Hire Industry: Administrative or Customer Service Job Number: 2605 Pay Rate: $30,000-$55,000/year

Customer Service Specialist

Appleton, WI

Currently looking for an experienced Customer Service Specialist to fill an opening with a company located in Appleton, WI. Interested candidates should have 5 years of Customer Service experience needed from retail, inside sales, call center, customer service or similar role.

Responsibilities of the Customer Service Specialist

  • Serve as first point of contact for walk-in, email, Ecommerce and telephone customers.
  • Demonstrate the ability to carry on a business conversation with customers.
  • Sell consultatively and make recommendations to prospects and clients.
  • Follow up on new leads and referrals resulting from telephone, marketing and email activity.
  • Update database.
  • Develop annual sales plan with Franchise Partner or Center Manager, detailing activities to follow during the fiscal year.
  • Develop a complete understanding of pricing and proposal models.
  • Complete all paperwork (ie; Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
  • Prepare estimates and establish/maintain estimate follow-up procedures.

Requirements of the Customer Service Specialist

  • 5 years of Customer Service experience needed from retail, inside sales, call center, customer service or similar role.
  • Strong communication skills with the ability to talk with clients, ask leading questions, and interact daily.
  • Ability to manage projects and be able to keep documentation of all orders.
  • Basic to intermediate Word and Excel.
  • Able to understand profit, percentages, and calculations.

Compensation for the Customer Service Specialist

The starting annual salary for this position ranges from $30,000.00 - $55,000.00 depending on experience.

Other job titles for Customer Service Specialist - Client Support , Customer Advocate,  Customer Service Agent, Customer Support Associate.

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