Customer Service Representative

Appleton, WI 54914

Employment Type: Direct Hire Industry: Administrative or Customer Service Job Number: 2605 Pay Rate: $30,000 - $40,000 / Year

Appleton company with 22 employees is located by the Fox River Mall is seeking a Direct Hire Customer Service Representative.  This is a smaller, friendly environment where you will be welcomed and have daily interaction with customers via phone, email, and face-to-face.

 

Duties for Customer Service Representative

  • Serve as first point of contact for walk-in, email, Ecommerce and telephone customers.
  • Demonstrate the ability to carry on a business conversation with customers. Sell consultatively and make recommendations to prospects and clients
  • Follow up on new leads and referrals resulting from telephone, marketing and email activity.  Update database.
  • Develop a complete understanding of pricing and proposal models.
  • Complete all paperwork (ie; Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
  • Prepare estimates and establish/maintain estimate follow-up procedures.
  • Execute a variety of marketing functions: In-center database mailings based on targeted POS lists, thank you cards 5-7 days after order is picked up, implement a call-mail-call program, distribute press releases regarding center activities, execute campaigns, etc.
  • Maintain an attractive retail environment (clean, organized and functional).
  • Support center franchise partner or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork.
  • Serve as a backup for answering the phone if the franchise partner, manager and sales/service employees are busy assisting other customers. Assist at the front counter as needed. Coordinate shipping schedules and delivery of merchandise and services.
  • Assist in collection of account receivables.

Hours for Customer Service Representative:  8:30am-5pm, M-F (No nights or weekends.)

 

Pay: $30,000-$40,000/year

Benefits: Vacation, Holidays, and Health Insurance

401K offered after 1 year.

Qualifications:

  • 2 years of Customer Service experience needed from retail, inside sales, call center, customer service or similar role.
  • Strong communication skills with ability to talk with clients, ask leading questions, and interact daily.
  • Ability to manage projects and be able to keep documentation of all orders.
  • Work effectively with all departments in the organization
  • Manage estimates and ensure timely follow up
  • Process customer orders accurately and completely following established center procedures
  • Professional and outgoing attitude and positive demeanor
  • Basic to intermediate Word and Excel.
  • Able to understand profit, percentages, and calculations.

Hours for Customer Service Representative:  8:30am-5pm, M-F (No nights or weekends.)

 

Pay: $30,000-$40,000/year

Benefits: Vacation, Holidays, and Health Insurance

401K offered after 1 year.

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