Customer Service Specialist (Direct Hire for Manufacturing Industry)

Menasha, WI 54952 | Direct Hire

Job ID: 1 Industry: Manufacturing Pay Rate: Pay: $16.50-18/hour.

Our friendly client in the Fox Valley has 20+ employees and they are in the manufacturing sector. They are looking for a Direct Hire Customer Service Specialist.   If you love a fast-paced environment that will not leave you bored, this is the role for you!  The compensation is $16.50-18/hour!

 Duties for Customer Service Specialist:

  • This position is highly focused on customer service!
  • Communicate with clients on equipment and parts needed and assist support staff with quoting and ordering. Connect with managers and other personnel to help answer client questions/concerns on orders.
  • Open/Create orders into database in accurate manner (equipment, parts, repair, etc.)
  • Answer all overflow calls and forward callers to correct personnel.
  • Be an active and prepared participant with team engagement and problem solving.
  • Advise customers on status of repairs and orders.
  • Assist with Parts Returns & Credits and updating the management system.
  • Keep all inventory and parts lists updated in system. Communicate with department when parts are getting low and when orders are received.

Requirements for Customer Service Specialist

  • Excellent customer service skills (phone and via face/face) and strong initiative to learn and adapt.
  • 2-3 years of mid-level administrative or customer service experience is required.
  • Intermediate Word and Excel experience and a comfort with technology.
  • Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines.
  • Accept direction, follow instructions, and work well with all levels of personnel.
  • A drug test is required before the first day.

Hours: M-F, first shift, starting time at 8:00am.


Pay: $16.50-18/hour. Full benefits offered such as Health, Dental, Disability, vacation/holiday, and retirement plan.


Please visit our website at for complete details and other open opportunities. 

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