Administrative and Customer Service for Parts Department

Neenah, WI | Temp to Hire

Job ID: 1 Industry: Administrative or Customer Service Pay Rate: $17.00 - $18.00

Our smaller manufacturing client in Neenah has about 30 employees and is seeking a Temp-to-Hire, possibly Direct Hire, Customer Service and Parts Coordinator.  These parts are mostly mechanical or electrical in nature.

 

Position Summary:

This position will be the central point of contact for parts, warranty, and field service, ensuring the highest level of service to our customers.

 

Essential Functions:

  • Interact with customers to identify required replacement parts and prepare quotations for spare parts based on price lists and costs.
  • Set up equipment, parts and service orders in the company's ERP system.
  • Assist with the development of information and tools to support Sales and Customers and to promote Parts and Services.
  • Organize and maintain spare parts price lists and other customer service documents.
  • Respond to requests for customer assistance by providing technical information and directing customers to appropriate contact.
  • Follow up with Purchasing / Production to ensure timely fulfillment of parts orders.
  • Monitor spare parts usage to recommend appropriate safety stock levels, recognize quality issues, and proactively address customer maintenance issues.
  • Maintain a Return Material Authorization (RMA) process to ensure the orderly return of parts and materials from customers.
  • Assist with promoting the sales of parts and services, and monitor parts trends.
  • Ensure office equipment (copiers, printers, phones, etc.), are maintained in working order and provide equipment training and assistance to other employees, as needed.

 

Other Duties:

Serve as the company's primary receptionist by answering the phone and greeting the occasional visitor. (Note: most phone calls go directly to each staff; however, some calls still come through to receptionist.)

Maintain the list of active projects for the company's timekeeping system.

Requirements:

  • 2 years of administrative or customer service experience in an office setting.
  • Strong organization and prioritization skills
  • Good customer service skills and strong attention to detail.
  • Ability to interact with engineers, sales agents, and customers around the world.
  • Intermediate Word and Excel skills (PowerPoint preferred).
  • Desire to work in a fast-paced position where orders are shipped out every day.
  • A drug test is required before the first day

 

Hours:  8:00 - 4:30pm, M-F

 

Pay:  $17-18/hour. 

 

They offer great benefits such as: Health Insurance, Dental Insurance, Health Savings Account, Flexible Spending Account or Limited Flexible Spending Account, Life Insurance & AD&D, Short Term Disability, Long Term Disability, Paid Time Off (PTO) Plan, 401(k) and Roth 401(k) Retirement Plan and Tuition reimbursement plan


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